Overview
In accordance with Google Play Store guidelines and GDPR/CCPA regulations, users of the Klie application (developed by RevTech S.r.l.) have the right to request the permanent deletion of their account and associated personal data.
How to Request Account Deletion
Since there is no automatic self-deletion button on the website panel to prevent accidental data loss, please follow these simple steps to request the permanent deletion of your account:
- Send an email from your registered email address to: revtechcompany@icloud.com.
- Set the subject line as: "Account Deletion Request - Klie".
- In the email body, explicitly state your request to delete the account associated with your email address.
Our support team will process your deletion request within 7 business days. Once the deletion is complete, you will receive a final confirmation email.
Data Deletion & Retention Scope
Upon processing your account deletion request, the following data handling rules apply:
What is deleted permanently (Immediate):
- Your user profile (Email address, Password hash, DisplayName, and Profile image URL).
- All subscription plan details and Stripe association data.
- All security records, including registered Passkeys, Two-Factor Authentication (2FA) secrets, and pending/active session tokens.
- Your cloud backup sync states.
What is retained (Anonymized):
- Published Characters: To preserve the continuity of the community and prevent breaking dependencies for other users who may have downloaded them, any Characters you created and shared publicly in the gallery will NOT be deleted. They will instead be permanently anonymized (the creator reference is removed or set to a generic system placeholder).
Data Retention Period: Backups and server log fragments containing reference markers are fully purged within a maximum period of 30 days from the account deletion date.